IVR-Solutions | Smsdaddy

Best IVR System for your Business

Interactive Voice Response (IVR) is a technology that interacts with the humans by playing the pre-recorded voice and responds to the inputs given by using DTMF tones of the phone keypad. It interacts with customers and routes calls to appropriate department.

IVR Solution Features

Available 24x7

Never miss a call whether it is a non-working day or off day, IVR works 24×7 uninterrupted. Never miss a business lead with our IVR service.

Multi-level IVR

You can configure multiple departments and multiple sub-departments to server your business needs.

Time-based call routing

IVR System routes call to agents personal mobile phones or voicemail based on time preference.

Call Recording

Every call is recorded and available for auditing & training. Call logs can be exported in CSV format.

Sticky agent

We IVR System enables agents to connect to the same agent for better service.

Custom Hello Tune

Greet your callers with a customized corporate jingle, pre-recorded voice message or caller tune.

Blacklisting

Block unwanted caller to prioritize important callers.

Smdaddy Cloud IVR System

Lead generation

IVR responds to the caller’s previous history, purchase. Connects to the sales team directly with just one press, converts your leads into a prospect.

Boost Agent Prductivity

Give agents priority to important tasks general queries like billing, subscription and others can be automated by using the IVRS.

Get a professional image for your business

Manage your business communication professionally. Route calls to agent based on their inputs. It reduces callers waiting time and redirects to the concerned agents.

Scalable & Robust IVRS

Smsdaddy’s cloud IVRS can handle 50 calls simultaneously. Explore the IVR solution to use it to your potential.

Pricing

Frequently Asked Questions

What is the IVR solution?

Interactive voice response system (IVR) is a system where a computer (automated system) received the client and plays a pre-recorded message. This message helps the caller to reach a solution or interacts with the desired agent for the problem. The caller has to press the desired number to speak to an agent.

What is the meaning of Hosted IVR solution?

Regular IVR involves setting up a computer/PC, IVR software and phone lines at your premises. Hosted IVR is a cloud-based IVR system, it doesn't involve any maintenance, no infrastructure cost. It will be operated by our firm on monthly rental.

What is the full form of IVR?

IVR stands for Interactive Voice Response.

What is the difference between IVR and OBD?

IVR stands for Interactive Voice Response and OBD is a short form of Outbound Dailer. IVR interacts with the callers based on their phone DTMF inputs while OBD sends bulk voice calls to the callers. OBD Ex: Mobile Operators plays a standard voice message when the validity is going to expire. Political voice campaigns also use voice blasting to request votes.

Testimonials

E-Mail Support

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